IT Infrastructure Management

CadillacTech Services provides access to the most up to date versions of services, while using industry best practices aligned with NIST (National Institute of Standards and Technology) and ISO (International Organization for Standardization). Our engineers are always learning and researching more ways to improve the products that we provide to our clients. We believe what we do will change the way your business works for the better! There is much that we offer when it comes to managing your environment, and these include, but are not limited to:

Router Monitoring and Management

CadillacTech Services provides real-time, 24×7, monitoring of routers. Our engineers have remote access to perform routine maintenance, changes, and incident troubleshooting. Security will always be a top priority, and we provide and manage anti-virus, spam, malware, and EDR, as well as stay up to date on the patching of critical and security released updates. For our method of clear and concise reporting, we provide Monthly KPI (Key Performance Indicator) reporting.

Firewall/WAF Monitoring and Management

CadillacTech Services provides real-time, 24×7, monitoring of firewalls. Our engineers have remote access to perform routine maintenance, changes, and incident troubleshooting. Security will always be a top priority, and we provide and manage anti-virus, spam, malware, and EDR, as well as stay up to date on the patching of critical and security released updates. For our method of clear and concise reporting, we provide Monthly KPI (Key Performance Indicator) reporting.

Switch Monitoring and Management

CadillacTech Services provides real-time, 24×7, monitoring of switches. Our engineers have remote access to perform routine maintenance, changes, and incident troubleshooting. Security will always be a top priority, and we provide and manage anti-virus, spam, malware, and EDR, as well as stay up to date on the patching of critical and security released updates. For our method of clear and concise reporting, we provide Monthly KPI (Key Performance Indicator) reporting.

Virtual Servers Monitoring and Management

CadillacTech Services provides real-time, 24×7, monitoring of virtual servers. Our server engineers have remote access to perform routine maintenance, changes, and incident troubleshooting. Security will always be a top priority, and we provide and manage anti-virus, spam, malware, and EDR, as well as stay up to date on the patching of critical and security released updates. For our method of clear and concise reporting, we provide Monthly KPI (Key Performance Indicator) reporting.

Bare Metal Servers Monitoring and Management

CadillacTech Services provides real-time, 24×7, monitoring of bare metal servers. Our server engineers have remote access to perform routine maintenance, changes, and incident troubleshooting. Security will always be a top priority, and we provide and manage anti-virus, spam, malware, and EDR, as well as stay up to date on the patching of critical and security released updates. For our method of clear and concise reporting, we provide Monthly KPI (Key Performance Indicator) reporting.

Wireless Monitoring and Management

End-Point Monitoring and Management

CadillacTech Services provides 24×7 monitoring and crisis management for endpoints and other machines that allow your business to run. We monitor the machines for vulnerabilities and malware and respond immediately to threats, as well as giving you many channels to communicate any issues our systems may not detect. CadillacTech Managed Endpoint Detection and Remediation.

Security and Vulnerability Monitoring and Management

Software Management

Our engineers will ensure that the software, firmware, and OS are up to date. This includes the software that we provide for antivirus, backups, and monitoring; as well as any 3rd party software that our clients might need or provide us with. It is important to make sure everything is updated for security and performance reasons.

Backups

We provide and store backups to each service that we provide. This is another topic we do not take very lightly, because we know the value of time and money that backups can save. These backups will help protect the consumer from normal human errors, virus attacks, natural disasters, and much more. Backups will be regularly occurring (daily, weekly, monthly, and annually). Recovery Plans are updated frequently to minimize downtime for everyone.

Client Procurement

CTS can buy and configure/ship/install any equipment…

Staff Augmentation

Need help filling out your workforce for a specific job or over the holiday periods? We have connections to large groups of people that specialize in a variety of information technology skillsets that fit your need. Our aim is to maintain a flexible workforce for you that can reduce overhead costs, improve management control and quality, and increase effectiveness and efficiency.

On-Site Support

Members of our team live in various parts of the country. A team member is able to go out to our clients swiftly and solve problems that are required to be on-site for.

KPI Reporting

At CadillacTech Services, we review, analyze, and present a wide variety of key performance indicators (KPIs). This allows us to see what is currently working optimally, and it allows us to decipher any critical issues that must be stabilized and/or improved upon.